Refund policy

Returns and Refunds

We want you to be happy with your Brohn Smith piece. If you change your mind, you may return an eligible item within 14 days of delivery for a refund or exchange.

Change of mind returns

To be eligible, the piece must be unworn, in its original condition and in its original packaging, with all hallmarks intact. Returns that show signs of wear, resizing, alteration or damage will not be accepted.

The cost of return shipping is the responsibility of the customer. We recommend a tracked and insured service, as the piece remains your responsibility until it reaches us. Original shipping costs are not refunded.

Refunds are issued to the original payment method once the piece has been received and inspected, usually within 5 business days. Your bank may take additional time to process the refund.

Pieces that cannot be returned for change of mind

Made to order pieces, bespoke commissions, engraved pieces, resized pieces and one of a kind stone-set pieces are made specifically for you and cannot be returned or exchanged for change of mind. This does not affect your rights under the Australian Consumer Law.

Faulty items and your consumer guarantees

Our pieces come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you believe your piece is faulty, contact us and we will arrange assessment at no cost to you.

How to return

Email jackson@brohnsmith.com with your order number and the reason for the return. We will confirm eligibility and send you return instructions. Please do not send a piece back before you have received our confirmation.

Brohn Smith Jewellery, The Loft, Darlinghurst NSW 2010, Australia.